Introduction

INDY Cinema Group is committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with GDPR.

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.  Developing a better understanding of customers and clients through their personal data allows us make better decisions about how we may be to assist with respect to enquiries, services, support, features and programming.

 

How we collect information about you

 – When you give it to us directly

You may give us your information in order to book tickets, sign up to a newsletter or use the enquiry form on our website.  When you book tickets via the site, we need to collect information about you to process the transaction and fulfil your order.  This information may include, but is not limited to, details such as your name, your address, your email address, your phone number and your credit/debit card details.

For enquiries submitted via our website, we will only use the data gathered for the duration of your enquiry and it is not retained thereafter.

For social media, depending on your settings or the privacy policies for social media and messaging services like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.

 – When we collect it as you use our website

Like most websites, we use “cookies” to help us make our site as useful as possible. Please refer to our Cookies Policy for more information

 

What personal data we collect and how we use it

We use the information we collect about you to provide a personalised service and it may include your:

  • Full Name
  • Postcode
  • Telephone number
  • Email address
  • Any other information volunteered by yourself to INDY Cinema Group

We will use your data to:

  • Provide you with the show tickets, products or information you bought/asked for
  • Administer your ticket sale
  • Ensure we know how you prefer to be contacted
  • To contact you if there are any important changes to your booking
  • To tell you about changes in our services or new services, events and offers we think you’ll find of interest

 

Third parties

In order to process a transaction, your personal information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction.  Summary sales data (including your name and email address) will be transferred between INDY, the booking system and the venue for operational purposes; specifically tracking sales numbers and identifying bookings in the event a booking confirmation cannot be produced.

Only employees and approved clients/suppliers we may appoint from time to time, and who need the information to perform a specific job, are granted access to personally identifiable information. We will not share any details with any other third parties without your agreement, unless required or allowed by law.  Where we appoint an external party to analyse or process data any such arrangements will be subject to a formal agreement between INDY Cinema Group and that organisation, to protect the security of your data.

 

How we keep your data safe

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration.

INDY Cinema Group’s website is a secure site using encryption technology to safeguard your details. Encryption technology provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details. Capital Theatres servers use Secure Socket Layers (SSL), a sophisticated encryption technology that works with Microsoft and Netscape browsers 4.0+.

 

Your rights

You have a right to ask us to

  • stop processing your personal data
  • update the data we hold about you
  • supply a copy of the information we hold about you
  • delete the data we hold about

For any of the above please email us at info@indycinemagroup.com

 

Changes to this Policy

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

Should you have any questions regarding our privacy policy or the ways in which we process your personal data, please contact us at via email at info@indycinemagroup.com or write to us at INDY Cinema Group, 89 Giles Street, Edinburgh, EH6 6BZ